TERMS AND CONDITIONS FOR THE PROVISION OF INTERNET SERVICES The following terms and conditions apply to the provision of services to you by Netconplus Engineering Inc. ("NetconPlus") once NetconPlus has accepted your order by sending you a written confirmation or by commencing the provision of the Service (as defined below): 1. NetconPlus shall use reasonable endeavours to provide the service to you specified in your order ("the Service"). You acknowledge and agree that NetconPlus does not guarantee the provision of the Service on an uninterrupted basis but that NetconPlus shall use reasonable endeavours to meet the service levels, if any, specified on the NetconPlus website at www.netconplus.com ("the Website") from time to time ("Service Levels"). In the event that no Service Levels are specified on the Website, NetconPlus shall provide the relevant Service with reasonable care and skill. You further acknowledge and agree that NetconPlus is constantly revising its Service Levels and that you accept such revised Service Levels as are posted on the Website from time to time. 2. If NetconPlus applies for the registration of a domain name on your behalf as part of the Service you warrant, represent and undertake as follows: (a) that you have the right to use the name which will form the prefix of the domain name; and (b) by requesting NetconPlus to apply to register the domain name you agree to comply with the relevant registration authority's terms and conditions as specified from time to time and indemnify and keep NetconPlus and its directors fully and effectively indemnified at all times against all costs, claims, liabilities, losses, damages, actions and expenses (including without limitation, legal expenses) arising directly or indirectly from the registration and/or breach by you of this clause 2 including, without limitation, the relevant registration authority's terms and conditions. 3. NetconPlus shall use reasonable endeavours to provide advice and support concerning the provision of the Services to you by email at the email address specified on the Website from time to time and shall, where appropriate, seek to provide remote diagnosis and fault corrections. NetconPlus shall provide such advice and support with reasonable care and skill. For the avoidance of doubt, NetconPlus shall not be obliged to carry out any site visits or otherwise provide support other than by email. 4. Your sole remedy for failure by NetconPlus to meet the Service Levels shall be to terminate this Agreement in accordance with clause 15. 5. This Agreement shall commence on the date specified by NetconPlus in its confirmation of your order or the date that NetconPlus commences the provision of the Service (whichever is the sooner) and shall continue in force until terminated in accordance with its terms. 6. NetconPlus shall use reasonable endeavours to commence the provision of the Service to you by the end of the next two Business Days following the day upon which payment in full for the Service is received from you. For the purposes of this Agreement, "Business Day" means any day excluding Saturday, Sunday and any bank or public holiday in Canada. 7. You must pay NetconPlus for the Service at the rate agreed with NetconPlus at the time of placing your order as such rate may be revised by NetconPlus from time to time provided that NetconPlus shall not revise such rate more than once in any period of six months and you shall pay such rate in advance on or before the beginning of each payment period as agreed with NetconPlus at the time of placing your order ("the due date"). Any failure by you to pay in full by the due date will entitle NetconPlus at any time thereafter without notice to you to terminate the provision of the Service with immediate effect. 8. You undertake and agree to: (a) keep your contact details up to date and forthwith notify us in writing of any amendments; (b) keep your passwords confidential and only disclose them to such of your employees who need to know them and you will procure that those employees keep such passwords confidential; and (c) comply with the terms and conditions of use of any third party networks and services used in the provision of the Service which are not directly operated or provided by NetconPlus and/or which are not under the control of NetconPlus. 9. You acknowledge and agree that: (a) From time to time, the Service may be closed down and suspended in order for work to be carried out relating to the upgrading or maintenance of the Service or for other reasons relating to the provision of the Service. NetconPlus shall use reasonable endeavours to give you reasonable notice of such closure and suspension and shall use reasonable endeavours to ensure that such works are carried out as quickly as reasonably practicable; (b) NetconPlus is entitled to alter or transfer IP addresses from time to time for any reason whatsoever. Whilst NetconPlus shall use reasonable endeavours to give reasonable notice of such alteration or transfer, NetconPlus does not guarantee this. All IP addresses supplied are supplied as a non-portable RIPE, ARIN or APNIC PA address space and remain the property of NetconPlus and/or its suppliers and must not be used on termination of the Service and NetconPlus shall thereafter be entitled to use such IP addresses for any purpose whatsoever. No IP addresses are transferable to other service providers. 10. By submitting your order for the provision of the Service on the terms and conditions of this Agreement you hereby expressly consent to NetconPlus using any and all information provided by you from time to time for any purpose whatsoever including, without limitation, the marketing of NetconPlus's products and/or services to you and the sending to you of e-mails concerning NetconPlus products and services and/or any technical announcements by NetconPlus concerning the Service and you hereby expressly consent to NetconPlus transferring the information to any third party that is a group undertaking of NetconPlus (as defined in Section 259 of the Companies Act 1985 (as amended)) and/or its suppliers anywhere in the world. For the avoidance of doubt, NetconPlus will not sell such information to any third party. 11. All copyright, trade marks and other intellectual property rights subsisting or created in the provision of the Service shall remain the property of NetconPlus or its licensor and you will not derive any right, title or interest in them. You shall indemnify and keep NetconPlus indemnified against any and all losses, claims, liabilities, damages, demands, costs and expenses (including, without limitation, legal costs and expenses) incurred by NetconPlus as a result of failure by you to comply with this clause 11. 12. You and NetconPlus hereby agree that any information of a confidential or proprietary nature supplied to the other or generated by either party during the term of this Agreement shall not be used by the other, save for the purposes of this Agreement and shall not be disclosed to a third party, in each case, without the prior written consent of the other, whether during the term of this Agreement or after its termination or expiration. 13. NetconPlus may, at its sole option and without any obligation to refund monies paid by you pursuant to clause 7, terminate this Agreement immediately on written notice to you if: (a) ordered to do so by a court of competent jurisdiction; (b) the use of the Service is or becomes illegal; (c) if there is a breach of this Agreement; (d) the continued use of the Service could cause technical problems on the Internet; or (e) you act in any way or do anything which may reasonably be construed to impugn the trade mark rights of NetconPlus or otherwise be detrimental to the business, goodwill or reputation of NetconPlus. 14. Either party may terminate this Agreement by serving not less than 28 days written notice on the other provided that if you terminate this Agreement pursuant to this clause 14 you shall not be entitled to a refund of any monies paid pursuant to clause 7. 15. You may terminate this Agreement immediately by serving written notice of 28 days on NetconPlus if NetconPlus persistently fails to meet the Service Levels. 16. NetconPlus reserves the right to change the terms and conditions of service providing all parties with 14 days notice of these changes by either email, first class post or recorded delivery. 17. NetconPlus gives no warranty and makes no representation in respect of the Service save as expressly set out in this Agreement and hereby excludes, to the fullest extent permitted by law, all conditions, warranties, terms, undertakings and representations, express or implied, whether by statute, common law or otherwise in relation to such Service. 18. NetconPlus shall not be liable to you whether in contract, tort, by statute or otherwise in respect of any loss of profits and/or for any special, indirect, incidental or consequential loss or damage arising out of or in connection with the Service, including without limitation: (a) loss of revenue; and/or (b) loss of anticipated savings; and/or (c) loss of business and/or goods; and/or (d) loss of goodwill; and/or (e) loss of use; and/or (f) loss and/or corruption of data and/or other information; and/or (g) downtime; and/or (h) any damage relation to the procurement of any substitute services. For the avoidance of doubt, neither the types of loss and/or damage specified in sub-clauses (a) to (h) inclusive of this clause 17 nor any similar types of loss and/or damage shall constitute direct loss for the purposes of this Agreement. 19. No waiver by either party of any provisions of this Agreement shall be binding unless made expressly and confirmed in writing. Any such waiver shall not apply to any subsequent or other matter, non-compliance or breach. 20. Notices to either party must be given in writing and sent by first class recorded post or facsimile to the relevant addresses specified on the Website in the case of NetconPlus, and in your order in your case, as amended by no less than 18 days' notice in writing by the parties from time to time. A notice shall be deemed delivered within three Business Days of posting in the case of first class post and twenty four (24) hours after the completion of the transmission as shown in the transmission report in the case of facsimile. 21. Reselling our Services: (a) If you are or become a reseller of our Services you will continue to be bound by these terms and conditions; you will be responsible for ensuring that your customers are bound by terms and conditions that adequately reflect and give effect to these; (b) You shall not incur or purport to incur on our behalf any liability nor in any way pledge or purport to pledge our credit or to make any Contract binding on us; (c) You may resell the Service provided that you have paid our charges and that you do so based on your own technical and legal responsibility and never sell bandwidth or webspace greater than that you have contracted to purchase from NetconPlus. Furthermore you must not purport or claim that the resale is a resale of the Service. You must at all times clarify that you are selling connections or bandwidth from your own network. You will hold NetconPlus indemnified against any claims from a party to whom you have resold and will ensure that your own terms and conditions in any resale Contract include and comply with the provisions of this agreement. If NetconPlus agrees any change in Service this Contract is to be treated as varied accordingly; (d) No default by your customers shall in any way affect, modify or limit your obligations under this Agreement. 22. No person other than a party to this Agreement shall be entitled to enforce any term of it. 23. In no event shall NetconPlus's liability to you whether in contract, tort, by statute or otherwise exceed the amount paid by you for the relevant Service. 24. Nothing in this Agreement shall exclude or restrict the liability of either party for fraudulent misrepresentation and/or for death or personal injury arising as a result of the negligence of that party, its officers, employees, agents and/or sub-contractors. 25. The terms and conditions are governed by Canadian law and you and NetconPlus submit to the exclusive jurisdiction of the Canadian courts. Due to some of our servers being located in the US users must also comply with US law. Your statutory rights are not affected.

ACCEPTABLE USE POLICY The Internet is a powerful information and entertainment tool, we would expect our customers to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. Our acceptable use policy is actively and strictly enforced. Offending content or users are removed from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Common sense is the best guide as to what is considered acceptable use; however the following are unacceptable uses: Illegality In any form, including but not limited to the unauthorised distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. Content relating to Hacking, Cracking, Warez and IRC is not allowed. EXE files are forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work or have full written permission from the owner to host the files. Bulk Email The use of our network to send bulk email whether opt-in or otherwise, and the use of bulk email to promote a site on our network is strictly forbidden. Client Responsibility The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. Use of our service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. Free Domains We may provide free domain registration for completed packages; certain packages such as special offers may not include a free domain option but a reduced domain registration fee. To maintain the free domain option, the account must remain open for a minimum of 12 months, after that point any domain name can be transferred to another provider or sold to a third party at your discretion. If you no longer require a hosting solution from us we reserve the right to withhold any domain we have registered until a domain release fee has been paid. Domain names not provided for free are not subject to these conditions and may be transferred or sold to a third party without charge. IP Allocations Private IP allocations are subject to availability and will be issued on a first come first receive basis, any accounts that require Private IP allocations and/or Private Nameserver, may need to wait up to 72hrs for new IP addresses to be allocated. Credit Card Charge backs Should you decide to cancel payment in full for services via credit card charge back, be advised that under these circumstances NetconPlus & Internet Services will assume and retain ownership of the domain name(s) you registered with us. If you would like to re-obtain these domain names after you place a charge back request, you will need to pay a $50CAD fee per domain name, plus normal registration fees. If you feel that you are deserving of a refund for any reason, call our offices and we can resolve the matter to our mutual satisfaction. Misuse Of Resources Including but not limited to employing applications which consume excessive CPU time, memory or storage space. IRC and web proxy scripts are not allowed on our network under any circumstances. The use of web cam applications which maintain a constant FTP connection uploading an image at regular intervals is forbidden unless prior permission is granted for this use. CGI based message forums which use flat file databases are often found to use excessive system resources, to avoid disappointment please use a PHP/ASP message forum. Further, any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources, you will be contacted and asked to eliminate the problem. If you are unsure about content you intend to place on our network, please check with us before you do. We reserve the right to determine what constitutes acceptable use.